Return & Refund Policy

Gourbanstore
Email: gohappybuy.in@gmail.com

At Gourbanstore, we are committed to providing our customers with a smooth and satisfying shopping experience. We carefully process every order to ensure that products are delivered safely and accurately. However, in certain situations where you receive a damaged, defective, or incorrect product, we provide support through our return and replacement process.

To be eligible for a return or replacement, customers must contact us within 7 days of receiving the order. The product must be unused, in its original condition, and should include the original packaging, tags, and accessories (if applicable). Customers are required to share clear images or videos of the product along with the order details so that our team can verify the issue.

Returns will not be accepted for products that have been used, damaged due to customer handling, returned without prior approval, or received without original packaging. Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

To initiate a return or replacement request, customers can contact us at gohappybuy.in@gmail.com with their order number, product details, and the reason for requesting a return. Once the request is reviewed and approved, our team will provide further instructions regarding the next steps.

Refunds will be processed after the returned product has been received and inspected by our team. Approved refunds will be issued through the original payment method wherever applicable. The refund process may take 5–7 business days depending on the payment gateway or bank processing time.

If a customer receives a damaged, defective, or incorrect product, they must inform us within 48 hours of delivery along with supporting images or videos. After verification, we will provide an appropriate solution, including replacement or refund as applicable.

Order cancellation requests can only be accepted if the order has not yet been processed or shipped. Once an order has been dispatched, cancellation requests cannot be approved.

Return shipping charges may apply depending on the reason for the return. In cases where the issue is caused due to an error from our side, we will assist the customer with the resolution process.

For any return, refund, or order-related queries, customers can contact us at:

Gourbanstore
Email: gohappybuy.in@gmail.com

Gourbanstore reserves the right to refuse any return or refund request that does not meet the conditions mentioned in this policy.

Last Updated: July 2026